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A third-generation contact center, OMNI Channel, has been launched

"Nikita Mobile" has introduced its new service, OMNI Channel, a third-generation contact center. "Nikita Mobile”, an innovative company, follows the growing market demand and has expanded its services to the new OMNI channel Call Center service. OMNIchannel's advantage is self-service, bots. Such services can be useful for getting the instructions of the counter in the automatic mode, determining the status of the order in the online store, registering in the doctor's or fitness club, and for other purposes. This allows to substantially reduce the time for providing information to customers.

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